1. What is the easiest way to find the right cartridges for my printer?
2. How can I order multiple items in one click?
3. How do I know that my order is received?
4. Can I place an order over the phone?
5. How long does it take to receive my order?
6. I cannot find my printer model, where can I find my cartridges?
7. How does the quantity pricing works?

Questions regarding our PRODUCTS:

1. Will your cartridge void my printer warranty?
2. What should I do if no ink comes out after new cartridges is installed?
3. Why does my printer stop printing or signal "Ink Out" after printing for a while?
4. Why do I need cleaning cartridges?
5. Should I open another set of cartridge if the first one I tried does not work?

ANSWERS regarding orders:

1. What is the easiest way to find the right cartridges for my printer?

First, select your printer brand. Second, pick your printer model. Third, add which ink you would like to order.

2. How can I order multiple items in one click?

At this time, our system does not support adding multiple items at one click. However, you can hit the "Back" button on your browser to add more items to your cart.

3. How do I know that my order is received?

After submitting your order, you should receive an email confirmation which contains the order details. If you do not receive this order confirmation, please contact us at (909) 979-2116.

4. Can I place an order over the phone?

Of course! You can contact us at (909) 979-2116.

5. How long does it take to receive my order?

This depends on which method you pick to ship your order. Ground usually takes anywhere between 2 to 7 days. Sooner, if you're within California.

6. I cannot find my printer model, where can I find my cartridges?

Unfortunately, if your printer model is not listed, you can email to us to see if we currently carry those ink cartridges which your printer uses.

7. How does the quantity pricing works?

Basically, it means by buying more of one type of item, you save more. Currently, we only offer quantity pricing for certain products.

ANSWERS regarding our products:

1. Will your cartridge void my printer warranty?

No. Using compatible, refills, re-manufactured or refillable cartridges, will not void the warranty of your printer. It is stipulated in "MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT" passed by the US Congress.

2. What should I do if no ink comes out after new ink cartridges is installed?

This is usually caused by air bubbles that go in when changing cartridges. First, check whether you have removed the silver sticker on top of the cartridge. If you have already removed the silver sticker, you can either run the "Cleaning Print head" process a couple times or leave the cartridge for an hour or two to let the air bubbles rise to the top. Do not take out the cartridges from the printer once installed, this might cause the air bubbles to go in again. This problem also arises in OEM cartridges.

3. Why does my printer stop printing or signal "Ink Out" after printing for a while?

Some printer models have print out counter system pre-set by their manufacturers. These printers will automatically stop printing after the print out number has been reach. If a functioning cartridge is taken out of the printer and replaced with a new one, the printer will not reset itself but continue to add numbers to the previous count until the limit is met and the signal "Ink Out" has been shown. You then can restart the printer and run the "Replace Ink Cartridge" process again. Next time, wait until the "Ink Out" signal has been shown before replacing the cartridge.

4. Why do I need cleaning cartridges?

Overtime, a print head will require maintenance in order to sustain the print quality. A cleaning cartridge contains a special solution developed to solve clogging, grainy prints, bad color matching, where normal head cleaning is not sufficient. Cleaning cartridges will prolong your printer life; help achieve sharp and clean print outs at all times so it is essential for your printer. Cleaning cartridges do not fix broken or damage print heads or printers. It will only clean the print head.

5. Should I open another set of cartridge if the first one I tried does not work?

Please contact our technical support first before opening your second set of cartridges. Most of the time, the solution to the problem is very simple, such as forgetting to remove the silver sticker on top of the cartridge. Please give us a call at (909) 979-2116 if you need help.